AloVibe Legal

Privacy Policy

How AloVibe collects, uses, shares, and protects user information.

AloVibe Privacy Policy

Last updated: 2026-06-29

This Privacy Policy explains how AstraLume Technology Limited (“AloVibe,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you use AloVibe, our websites, mobile applications, and related services.

AloVibe is a 1-1 chat and video calling service that allows users to discover online Hosts, send private messages, make 1-1 video calls, manage Xu coins, and use safety tools such as reporting, blocking, customer support, and account deletion.

If you do not agree with this Privacy Policy, please do not use AloVibe.

1. Who we are

AloVibe is operated by:

AstraLume Technology Limited Website: https://alovibe.app Support: support@alovibe.app Privacy contact: privacy@alovibe.app

2. Age requirement

AloVibe is not intended for children. You must be at least 18 years old, or the age of legal majority in your country/region if higher, to use AloVibe.

We do not knowingly collect personal data from children. If we learn that a child has provided personal data to us, we will take reasonable steps to delete it.

3. Information we collect

We may collect the following categories of information.

3.1 Account information

3.2 Profile information

3.3 Host application and verification information

If you apply to become a Host, we may collect Host application information, profile images or other materials you submit, approval status, online/offline status, Host earnings records, and Host performance/interaction records.

3.4 Messages and user content

We may collect private messages, message metadata, public or semi-public content such as dynamic posts if available, and report evidence or support attachments you submit.

AloVibe may review user content when needed for safety, moderation, fraud prevention, customer support, legal compliance, or to respond to user reports.

3.5 Video call information

AloVibe provides 1-1 video call features. We may process call ID, caller and Host IDs, call status, start/end time, duration, billing and settlement records, and technical connection data needed to provide video calls.

We do not intentionally record or store the audio/video content of private 1-1 calls by default. However, technical service providers may process call-related data to deliver the call service, and users may submit report evidence after an incident.

3.6 Wallet, coins, payments, and transactions

We may collect and process Xu coin balance, paid coins, bonus coins, recharge records, consumption records, adjustments, rewards, compensation, system grants, Host earnings, transaction time, amount, status, remarks, and payment-related data provided by payment service providers.

We do not aim to store full sensitive payment credentials, such as full bank card numbers, unless required by a payment provider or applicable law. Payment details are normally processed by third-party payment providers.

3.7 Reports, blocks, safety, and support

We may collect reports submitted by users, report reasons and descriptions, related call/message/dynamic/user IDs, blocked user records, support requests, moderation decisions, and enforcement records.

3.8 Device, log, and technical information

We may collect IP address, device type, operating system, app version, language settings, approximate location derived from IP, crash logs, diagnostics, security logs, authentication logs, and access logs.

3.9 Information from third-party service providers

We may receive information from service providers that help us provide AloVibe, such as cloud hosting, real-time communication, instant messaging, object storage, payment, content safety, analytics, crash reporting, and customer support providers.

4. How we use information

We use information to create and manage accounts, authenticate users, provide chat/video/Host/wallet/support features, display profiles, process Xu balances and Host earnings, provide support, respond to reports, enforce community rules, prevent fraud and abuse, improve stability, debug issues, comply with legal obligations, and protect users, Hosts, AloVibe, and others.

5. Legal basis where required

Where applicable law requires a legal basis, we may process personal data based on performance of a contract, your consent, our legitimate interests, legal obligations, or protection of vital/public interests where applicable.

6. How we share information

We do not sell your personal information.

We may share information with service providers, payment providers, safety/legal/compliance parties, authorities where required, and parties involved in a business transfer such as merger, acquisition, financing, reorganization, or sale of assets.

7. International data transfers

AloVibe may process and store information in countries or regions outside where you live, including Hong Kong, Singapore, Vietnam, the United States, or other locations where our service providers operate.

When we transfer data internationally, we take reasonable steps to protect it according to this Privacy Policy and applicable law.

8. Data retention

We keep information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the service, maintaining security, resolving disputes, enforcing agreements, and meeting legal, accounting, tax, or compliance obligations.

Account data is generally kept while your account is active. Wallet, payment, transaction, report, block, and moderation records may be kept longer for accounting, tax, anti-fraud, safety, dispute, and legal reasons. Deleted account data may be removed or anonymized unless retention is necessary for those reasons.

9. Your choices and rights

Depending on your location and applicable law, you may have rights to access, correct, delete, withdraw consent, object to or restrict processing, request information, or submit a privacy complaint.

You can use in-app tools where available, or contact us at privacy@alovibe.app.

10. Account deletion

If you created an AloVibe account, you can initiate account deletion in the app:

Settings → Delete Account

You may also contact support@alovibe.app or privacy@alovibe.app.

After account deletion, we will delete or anonymize your personal data within a reasonable period, unless we need to retain certain information for legal, tax, accounting, safety, fraud prevention, dispute resolution, or enforcement purposes.

11. Security

We use reasonable technical and organizational measures to protect information, including HTTPS for production API traffic, password hashing, access controls, logging/monitoring, permission checks for administrative actions, and separation of sensitive operational access where possible.

No system is completely secure. You are responsible for keeping your login credentials confidential.

12. User safety and moderation

AloVibe provides safety tools such as reporting, blocking, customer support, content review, and account enforcement.

We may review messages, profiles, public content, report evidence, wallet activity, call metadata, and account behavior when needed to enforce rules, investigate abuse, detect fraud, protect users, or comply with law.

13. Third-party links and services

AloVibe may contain links to third-party services or use third-party SDKs. Their privacy practices are governed by their own policies. We are not responsible for the privacy practices of third-party services.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify users, such as by updating the date above, providing in-app notice, or posting notice on our website.

Your continued use of AloVibe after the updated policy becomes effective means you accept the updated policy.

15. Contact us

AstraLume Technology Limited Website: https://alovibe.app Support: support@alovibe.app Privacy: privacy@alovibe.app